Terms and conditions

1.  In these terms, the words or phrases below will have the following meanings: 

a) You, your – the customer who asks us to provide a delivery service, including any employee, agent or subcontractor acting on your behalf.

b) We, our, us – Chandlers Transport Ltd, Registration Number 12924920

c) Consignment – any item or items we carry for you from one address to another, including any packaging.

d) Dangerous goods – anything you may ask us to deliver that could put the health and safety of other people at risk. This includes (but is not restricted to) explosives, radioactive material, and items requiring specialist treatment or handling during transportation.

e) Proof of delivery – a signature or company stamp obtained from the consignee acknowledging that the consignment has been received.

These are the terms under which we trade with you and they override any previous agreement between us. They cannot be changed or varied unless one of our directors agrees in writing. These terms will also override any terms or conditions you may seek to impose on your suppliers from time to time.

3. We are not a common haulier and reserve the right at our discretion to:

a) Subcontract any part or parts of a delivery by employing the services of any other person, firm or company who shall also have the power to subcontract.

b) Refuse to accept any consignment or part thereof for delivery.

c) Refuse to accept dangerous goods for delivery.

4. When you ask us to make a delivery on your behalf, you will be deemed to have accepted these terms.

5. Our liability to you is limited and explained in detail below.

6. These terms are intended to be reasonable to both companies and if any part of them should prove to be unenforceable or void at law, then it will not affect the rest.

7. If, for any reason, either of us chooses not to exercise any rights contained in these terms, then that will be regarded as a waiver of those rights for the future.

8. English law governs this agreement between you and us, and any dispute will be dealt with in the English courts.

9. We may refuse to accept a consignment for delivery, or any part of it. We may also inspect a consignment if we believe that these terms may have been breached (for example, to check for dangerous goods).

10. We can use any method or route to deliver your consignment, including using subcontractors or agents. Your rights will not be affected where subcontractors are used by us. No subcontractor or agent shall be under any greater liability to you than we are, and we enter into this agreement with you on the basis that they are entitled to the limits of liability contained in these terms.

11. We will endeavour to deliver your consignment within the time you request, but unless we expressly agree in writing before accepting your consignment for delivery, we will not be liable for any loss or expenses you may suffer if the consignment is not delivered on time.

12. We will take all reasonable steps to obtain a proof of delivery at the time of delivery, and that proof of delivery will be conclusive evidence that the consignment was delivered complete and in good order, unless the consignee marks otherwise at the time of delivery. We will not be liable for any loss or mis-delivery where delivery has been made in good faith to a person claiming to be the consignee, or an employee, subcontractor or agent of the consignee.

13. Goods signed for, without discrepancy, cannot later be liable for insurance claims, signing as unchecked will be treated as no discrepancy.

14. If you require a proof of delivery after delivery has been made, then we will endeavour to provide this to you, providing your request is made within 14 days from the date of dispatch. Requests made later than this will be dealt with at our discretion. 

15. Settlement of our charges will not be conditional upon you receiving proofs of delivery, and you cannot delay or withhold payment pending receipt of proofs of delivery, irrespective of when any request was made to us.

16. We will retain original hard copy proofs of delivery obtained by us and/or any other associated documentation relating to deliveries for a minimum period of six months from the date of collection. After that we may destroy these items without any reference or obligation to you.

17. We will make one attempt to deliver your consignment, but if we cannot do so, we will contact you for further instructions. Any further instructions will be at your cost.

18. We may keep hold of your consignments until you have paid any amounts you owe us, even though these amounts may not relate to the items held. We may then sell the items held, but only after we have given you 14 days notice in writing. Any proceeds (net of expenses) will be applied to your account with us.

19. Where we are required to sign to acknowledge collection of your consignment, that signature will not be regarded as evidence of the condition of the goods. 

20. If we are kept waiting or loading longer than 15 minutes at either the collection address or delivery address, we may charge you an additional amount, this being our standard hourly rate of the vehicle in question.

21. We will not be liable for any consequential or economic loss or damage suffered by you or any third party. Our/Our Sub-Contractors liability is strictly limited to the cost of replacement of, or repair to, the goods sent in the consignment, subject to limits and conditions given below.

22. Goods are carried under ours or the sub-contractors insurance, be this RHA2020, Goods In Transit or an alternative, a copy of the insurance relevant to your transportation can be requested. We recommend that you have your own Goods In Transit insurance.

23. Additional insurance can be provided for you at an additional cost.

24. We will not be liable for any loss or damage to the consignment, or any delay or mis-delivery if the cause was any of the following:

a) War, terrorism, riot, strike, lockout or any similar action.

b) Natural disasters (e.g. floods), poor or extreme weather conditions.

c) The consignment being seized or detained by any public authority.

d) Incorrect or insufficient address given on the consignment note or manifest. This includes any omission or ambiguity of information provided by you.

e) Incorrect or insufficient packaging of the consignment.

f) Natural wastage of a perishable or fragile consignment.

g) Traffic congestion or delay.

h) Any other event reasonable beyond our control.

25. If the loss or damage is our fault, then our liability to you is limited as follows:

a) Up to £100 per vehicle for same day delivery,

b) Up to £100 per consignment for next day delivery,

c) Up to £100 per consignment for international delivery.

If these limits are not sufficient for your requirements, then we can provide extra insurance cover on individual consignments for an additional charge. You must notify us in writing before we collect from you and you agree to pay the extra amount. 

26. There are certain items we cannot accept liability for on any of our services. These include cash, notes, money orders, vouchers, credit cards, stamps, deeds, passports, tickets, travellers cheques, jewellery, precious stones, watches, precious metals, works of art, antiques, china, glass, living creatures and any other similar valuable articles.

27. If we are to consider any claim for non-delivery, late delivery, or loss or damage to the consignment, you must notify us in writing within 7 days of delivery for any shortage, damage or any loss. We will be entitled to ask you for written evidence to establish the value of the loss or damage (for example, a copy invoice from supplier). We may also ask you to obtain an estimate for repair if appropriate.

28. You must continue to pay our invoices in full as they become due, even though you may have submitted a claim to us.

29. From time to time, we may incur additional expenses in the course of delivering your consignments. These may be tolls, parking charges, rubbish disposal charges, or similar items. If we incur any such expenses, we will invoice them to you, with an additional 25% administration charge and with normal delivery charges.

30. Any quotation or estimate of charges given to you will be valid for 7 days, unless the quotation states otherwise. If you accept our quotation, delivery must take place within 7 days of the quotation date, otherwise revised charges may apply. We will only be bound by written quotations accepted by you, and your acceptance will be deemed to have been given when you ask us to make the delivery quoted for. Verbal quotations or estimates are expressed as a guide only and will not be binding on us.

31. We reserve the right to change our charges or these terms from time to time, any changes will be notified to you.

32. Before asking us to deliver a consignment, you must make sure:

a) If you are not the owner of the goods, you have the owner’s permission to enter into this agreement and ask us to make a delivery.

b) The consignment is properly addressed and packaged. If, in our opinion, the packaging is not sufficient, we may either refuse to deliver it, or may repack it to the required standard. A reasonable charge will be made to you for any such repackaging 

c) Only those individuals duly authorised by you can make bookings with us, and they will supply to us (at the time of booking) any reference or purchase order you require to be shown on our invoices in order to process them for payment. If you fail to provide us with this information, or if the information is not correct, you will not be able to withhold payment at a later date.

d) The goods in the consignment are not dangerous goods and do not present any health or safety risks, and the handling or possession of them is not a criminal offence, nor breaches any relevant statute or regulation.

e) You have made any necessary insurance arrangements (either with us or a third party) to provide the level of cover required, having regard to these items.

33. If your consignment needs special equipment (e.g. a forklift truck) or manpower to be loaded or unloaded, you must make sure it is available at both delivery and collection addresses. If such is not available, you will be liable for any resulting costs, which may include waiting, storage or redelivery charges 

34. You will pay our invoices (including any VAT) in full and without deduction (apart from credit notes raised by us) within your agreed terms of the invoice date and in sterling. Any claims or demands from HM Customs in respect of dutiable items must be paid on demand.

35. You will raise any query you may have on our invoice within 7 days of the invoice date. After that time, you will be deemed to have accepted our invoice as correct and will make payment within our agreed terms.

36. We may, at our discretion, withdraw any offered or implied credit facilities at any time. If we do,  then all invoices will become immediately payable, irrespective of any credit terms or payment dates  previously agreed between you and us. If you do not pay us within 30 days of invoice date, we will be  entitled to charge you interest at the rate of 5% per week (or part thereof) from the invoice date to the  date of payment. If we are required to take legal action to recover payment from you, our claim will  include interest and all associated costs of such action.  

37. If you are in breach of any of these terms, you will be liable for any loss or expenses suffered by us as a result.

38. Unless we are shown to be at fault, you will indemnify us for any claims or losses arising from our delivering of consignments for you.

39. If you make a claim for damage to your consignment, you will keep (or arrange to keep) that consignment and all its packaging in a safe place and to one side in case we, or our loss adjusters, need to make inspection in the course of an investigation.

40. If you engage (or arrange to engage on behalf of anyone else) any of our employees or subcontractors within 3 months of them leaving us, you will accept a charge from us equal to the last 3 months gross earnings of that person whilst engaged by us.

Our Company collects the following data:

Personal identification information (Name, email address, phone number, address etc.)

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

Register online or place an order for any of our products or services.

Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

Use or view our website via your browser’s cookies.

Use or page visits via social media

Our Company collects your data so that we can:

Process your order and manage your account.

Email you with special offers on other products and services we think you might like.

If you agree, Our Company may share your data with our partner companies so that they may offer you their products and services.

When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraud and confirm identities.

Our Company securely stores your data on an encrypted, password protected spreadsheet.

Our Company will keep your data for a period of 5 years. Once this time period has expired, we will delete your data by removing your information from the spreadsheet in date order of last correspondence.

Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group.

If you no longer wish to be contacted for marketing purposes, please make us aware.

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via email; info@chandlerstransport.co.uk

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit www.allaboutcookies.org.

Our Company uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in, where applicable
• Understanding how you use our website

There are a number of different types of cookies, however, our website uses:

Functionality – Our Company uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Our Company website may contain links to other websites, our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 2nd October 2023.

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@chandlerstransport.co.uk